No internet for 24 hours in 7061

Hello @Rhian, 

In order to access your file and check if the issue is related to a network outage, we will need you to add your customer number only in your profile (and therefore not in the comments of this post).

You can then leave a comment confirming the addition of your customer number.

@Thibault I have added my customer number. Internet in now intermittent, tried to call customer service but no English speaking operators. We also have an old modem that needs updating. 

Thank you.

After checking, the signal reaching your home is really not good. A technician is required. He can come on weekday mornings (8am-1pm) or afternoons (1pm-5pm). Please note that an adult must be present or the technician will charge you €50 for a missed appointment.
When would you be available? 

Mornings are the best times. 

The technician will visit you on Friday morning 10.01. 

Merci!!

Hello @Rhian,

With pleasure.

I remain available for any other requests.

I wish you a good day.